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    • V

      Set Occupancy of rooms
      Technical Help • • vverbon

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      A

      Hi,

      As per the hotel industry standards each room should have at least one adult member to it. So in QloApps also minimum 1 Adult is required for base occupancy of the room type.

      As per your requirement set the following occupancy Under the Occupancy section of a room type:

      Base adults = 1, (As per hotel standards, there should be a minimum of 1 adult as a base occupancy)

      Base children = 0

      Maximum adults = 2

      Maximum children = 2

      Maximum room occupancy = 2

      Take the reference from the screenshot: https://tinyurl.com/25fgmft2

      After saving the above occupancy configurations of room type, the room can have a maximum of 2 guest occupancies.

      So as per your requirement, you can assign the following combinations to the room in QloApps for a maximum 2 guest occupancies:
      2 Adults, 0 Children
      1 Adult, 1 Children

      Thank You

    • K

      display issue
      Technical Help • • kondo

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      S

      @brian-belen

      Till QloApps version 1.6.0, the supported version of Apache is 2.2 and In the WampServer 3.3.5, the provided version of Apache is 2.4.

      We suggest you please use a WampServer version that has Apache version 2.2.

    • J

      Channel Manager fees in Marketplace ?
      Knowledge Base • • JareX

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      J

      @Deeksha-Rana
      Many thanks, I made a ticket.

    • L

      Property Order->id_address_tax is empty
      Technical Help • • leokonwar

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      A

      Hi @leokonwar

      We do not found this error in the latest version of QloApps v1.6.0. So please mention which version of QloApps you are using currently.

      Also, if there are any specific steps to reproduce this error, then please describe the steps also.

    • N

      LOGOUT AFTER SAVE SETTING
      Technical Help • • nazirul

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      Hi @nazirul

      This issue might be caused due to the use of a proxy server to host QloApps.

      By default, QloApps is configured to check for the IP address of the cookies which in your case was failing whenever IP was getting changed. This default configuration has been disabled for now.

      The configuration is located at:
      Administration > Preferences > Disable "Check the cookie's IP address" option

      Below is the attached screenshot for the same:
      Preferences-•-Ashish-Lal.png

      Thank you.

    • M

      Page editing
      General Discussion • page editing • • Mahlay

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      @rokib

      In the discussion thread, we have already explained the process that how to translate the different contents or texts on different positions and pages. You can go through the discussion to resolve this.

      However, if you have any other queries please describe. So that we can assist you better.

    • N

      Change domain name
      Technical Help • • nz-camper

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      @nz-camper It seems to be due to the old domain still being saved on the database. We request you to update it to the required domain.

      Please use the following guide to make the required changes to fix the domain issue on your server.

      Migration guide: https://qloapps.com/how-to-migrate-qloapps-to-a-new-server/#section-3

      Please make sure to make all the mentioned changes.

      We recommend you go through the full guide for detailed information.

    • N

      Multiple redundant servers
      Technical Help • • nz-camper

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      A

      @nz-camper This setup should work fine. Just make sure the file changes are synced properly in all QloApps servers.

    • A

      Payment Gateway
      General Discussion • • amebu96

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      D

      We are glad to inform you all that we have released the QloApps Housekeeping Addon.

      You can explore the demo of QloApps Housekeeping Addon and the user guide of QloApps Housekeeping Addon to learn about the functionality and configurations of the module.

      Please follow this link to purchase the QloApps housekeeping addon from our store: https://store.webkul.com/qloapps-housekeeping.html

    • D

      Housekeeping Checklist for employees
      Technical Help • • daisy

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      D

      We are glad to inform everyone that we have released the QloApps Housekeeping Addon.

      You can explore the demo of QloApps Housekeeping Addon and the user guide of QloApps Housekeeping Addon to learn about the functionality and configurations of the module.

      Please follow this link to purchase the QloApps housekeeping addon from our store: https://store.webkul.com/qloapps-housekeeping.html

    • U

      HouseKeeping
      Knowledge Base • • unisport1

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      D

      We are glad to inform everyone that we have released the QloApps Housekeeping Addon.

      You can also explore the demo of QloApps Housekeeping Addon and the user guide of QloApps Housekeeping Addon to learn about the functionality and configurations of the module.

      Please follow this link to purchase the QloApps housekeeping addon from our store: https://store.webkul.com/qloapps-housekeeping.html

    • D

      QloApps Housekeeping Module Released !
      Announcements • • Deeksha Rana

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      No one has replied

    • R

      Abandoned cart
      Technical Help • • rav1971

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      Hi @rav1971 ,

      We acknowledge this issue and this is on our roadmap. We will provide you with a patch for the solution of this issue.

    • R

      api auth error
      Technical Help • • rav1971

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      V

      Hi @rav1971,

      To authenticate using the Authorization header, you need to encode your API key in base64 as user:password pair. In QloApps, user is your API key and password is empty.

      Please refer to https://devdocs.qloapps.com/webservice/basic-topics.html#authorization-header for using Authorization header in QloApps Api.

    • T

      How to change logo in Qloapps website
      General Discussion • • Tulsiram

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      Hi @Tulsiram

      To change the website logo you need to follow the steps below:

      Go to "Preferences Tab" > "Theme" Option http://tinyurl.com/24b9xttu From the logo section you change the logo(http://tinyurl.com/2yc4qgba ) (also other logos and icons for the website)

      Regarding, Pay at Hotel you need to purchase the QloApps Pay At Hotel Add-on and install it on your QloApps.

      You can use the link below to purchase the Add on:
      https://store.webkul.com/QloApps-Pay-at-Hotel.html

    • N

      How to enable SSL certificate and how to setup Email client?
      General Discussion • • namaste7

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      V

      @namaste7 If your hosting provider does support SSL, make sure to activate it from Preferences > General page by clicking on the link to enable the SSL.

      Reference: https://webkul.chatwhizz.com/share/screenshot/65d47dcd1a4d0420fc55601a

      Only after enabling SSL you will be able to enable SSL on all pages.

      Reference: https://webkul.chatwhizz.com/share/screenshot/65d480d1095e2005793c0da9

    • R

      Not able to translate (Forbidden)
      General Discussion • • rodoliveira

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      R

      @Vishal-Singh
      Thanks Vishal.
      I had the support and the translation issue has been solved.
      Thanks again for the valuable help.

    • M

      I8n Error / Hin Text in Controller
      Technical Help • • michi

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      V

      Hi @michi,

      To translate this text in the controller you don't need to make any changes to the code. You can translate the error messages in QloApps with the following steps:

      Go to "Translations" in the "Localization" tab.
      Select the type of translation as "Error message translations" then select the language and click on modify.

      selecte_translation.png

      After this you will be able to update the translations for the error messages for the front controller.

      update_translation.png

    • H

      Error during installation: Install modules: An error occurred during installation...
      Knowledge Base • error during installation install modules • • hahtt

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      A

      Hi @druhireland

      This issue might occur due to the web server timeout. Please ask your service provider to set the webserver timeout to 300

      Also, I would request you to check if the installation requirements are correctly fulfilled.

      Please visit the below link for QloApps installation requirements:
      https://devdocs.qloapps.com/introduction/requirements.html

    • K

      Add New Hotel
      General Discussion • • kagerob

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      A

      Hi @kagerob,

      1. At the moment other than one slight change that I have city appearing twice in the contact page I'm unable to continue unhindered

      We are not clear about the issue you encounter.
      Kindly share us the screenshot so our team can identify the issue.

      2. How do I amend the URL's so that they're friendlier and I will bind an SSL so not worried about the 8080 part but would like a url as such hotel.com/rooms instead of hotel.com/hotel/#hotelrooomsblock

      In QloApps, friendly URLs are enabled by default and function seamlessly across the website. However, the URL structure "hotel.com/hotel/#hotelrooomsblock" specifically indicates a particular section within the home page which is the web standard to redirect to a section on a page.

      Currently there is not option to rewrite hotel.com/hotel/#hotelroomsblock" to "hotel.com/rooms" in QloApps. You may need to contact your technical service provider to resolve this issue.

      In QloApps admin can rewrite the pages URLs from the Seo&Url tab such as link to products, link to CMS page, link to modules etc.
      Kindly refer to the screenshots
      - https://webkul.chatwhizz.com/share/screenshot/65c387067464850584885c23
      - https://webkul.chatwhizz.com/share/screenshot/65c3873d7464850584885cc8

      3. How do I edit the Contact Us to remove the Our Hotels Section, remove the drop down on the subject of thecontact form so it's a guest input and also edit the Legal Notice section

      i) Reagrding changing Contact Us page

      There is no option to directly edit the Contact Us page. However, if you wish to make changes, you'll need to manually modify the code. You can change the content and functioning by changing the files given below :

      themes -> hotel-reservation-themes -> contact-form.tpl controllers -> front -> ContactController.php

      ii)To edit Legal Notice page follow the steps given below :

      Open the back office of your website Navigate to the "Preferences -> CMS" tab Here, you can locate and edit the Desired CMS page(Legal Notice) by edit option .

      Kindly refer to the screenshots :
      https://webkul.chatwhizz.com/share/screenshot/65c24b6f1a4d0420fc3e638e

      https://webkul.chatwhizz.com/share/screenshot/65c384187464850584885346

      The links to leagal notice and other pages in the footer and navigation section are configured from the Navigation Block module (http://tinyurl.com/2bmk38rl ).
      You can configure all links in these section from Navigation link module settings (https://webkul.chatwhizz.com/share/screenshot/65c382ea1a4d0420fc409367 ).