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    • K

      Email Issue ?
      Technical Help • email issue • • ksu

      6
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      Votes
      6
      Posts
      482
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      Faiz

      Hi @ksu
      We will have to check the issue on your server as it is your server-specific issue.
      So please continue the discussion on the ticket.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • S

      Login Issue After Installation
      Technical Help • login issue installation • • sdo1web

      2
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      Votes
      2
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      224
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      Faiz

      Hello @sdo1web
      We will have to check the issue on your system. So we will need your FTP details and QloApps backoffice Admin Credentails.

      Ergo, please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/
      and share your details over the ticket only.

      Note: Please do not share your details over the public forum.

    • P

      Booking Issues
      Technical Help • issue • • pradeep

      2
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      Votes
      2
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      171
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      Faiz

      We will need to check the issue on your system. So please raise a ticket and share your FTP details and back-office URL and Admin Credentials so that we can check and resolve the issue.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • P

      E-mail Issue
      Technical Help • e-mail issue • • pradeep

      2
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      Votes
      2
      Posts
      162
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      Faiz

      Please contact your service provider once to ensure that there is no issue in your SMTP details.
      If still, you face any issue then raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/

    • O

      Email issue?
      Technical Help • email issue • • Oyaki

      2
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      Votes
      2
      Posts
      191
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      Faiz

      Hi @Oyaki
      Right now when an order is created on QloApps only customer receives a mail.
      So if you want the admin to receive the mail on order creation then it will be a Paid Customization.
      Also please inform on what instances you want the admin to receive the emails.
      Please raise a ticket if you want to go for the Paid Customization.
      https://webkul.uvdesk.com/en/customer/create-ticket/

    • M

      google map issue
      Technical Help • google map issue • • mersiuse

      2
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      Votes
      2
      Posts
      186
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      Faiz

      Hi,
      To enable google maps on your QloApps website you will need to first enable google maps in Hotel Reservation Tab--> Settings--> General Settings

      When you scroll down on this page you will find the google maps settings
      0_1549638326377_Screenshot.png Once you put in the details and enable the Google Maps you will be able to choose the location while creating Hotel.
      0_1549638580607_Manage Hotel Edit • Hotel California.png

    • A

      Installation issue over Localhost- Trying to start the Installation with No Luck
      Technical Help • installation issue localhost trying start • • Amir

      7
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      S

      @Amir
      Please provide us your apache config file and the full path where you put your hotelcommerce folder .

    • K

      Issue of double booking
      Technical Help • issue double booking • • krishnaprasad

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      4
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      346
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      Faiz

      When you search for a room for a date range in Book Now section of QloApps at the back end under Hotel Reservation System Tab and no room is available for any room type but some rooms of same room type or different room types are available on specific dates in that date range so that you can create a booking by combining those rooms for that date range then these rooms are partially available rooms.
      Let me explain the concept with the help of an example.

      I searched for a room from 1st Jan to 10th of Jan in the Book Now section.
      https://prnt.sc/lrzp6l

      I found that there is no room available for this date range.

      But Room A-102 of General Room type is available from 6th Jan to 10th Jan
      https://prnt.sc/lrzrfy

      and B-101 of Delux Room type is available from 1st Jan to 5th Jan.
      https://prnt.sc/lrzt28

      Then instead of turning a guest down, I can offer him these two partially available rooms for the whole date range.

      This is the concept of Partial Availability.

      And Unavailable rooms are those rooms which are not available at all in the given date range.