Knowledge Base

• G

  I want to move installation to the root
  installation root move • • gero  

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  Hello @gero To move QloApps, please perform the following procedure: https://webkul.com/blog/move-prestashop-to-new-server/. As QloApps is built on PrestaShop, The procedure to move QloApps to another server is similar to that of Prestashop. Note: Do not forget to take the backup of files and database. So that in case any issue occurs, you can rollback to the previous state.
• G

  How do I view list of booked-in customers who are booked in now?
  view customers list booked-in • • gero  

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  Yes, it is possible. You can make such a list. Please raise a ticket to discuss it further.
• L

  Specific prices for rooms - not working
  rooms specific prices working • • lozmg76  

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  @Faiz thanks you very much. This makes sense now.
• S

  Getting Started
  getting started • • seuncarta  

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  @Faiz Okay.
• T

  Error Admin Folder
  error admin folder • • tbalajadia  

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  @tbalajadia It looks the problem of your browser or server. I request you to once clear the cache of your browser and the try to access back-office URL again. I also request you to once check the admin folder (in your QloApps directory structure find the folder which name starts with admin) name in your directory structure. If admin folder name has changed the try to access that folder from URL "localhost/hrms/admin_folder_name" . I also request you to once visit https://www.ionos.com/digitalguide/hosting/technical-matters/err-connection-reset/ and try to resolve issues which may occur this issue on your system. Please try once with the above solution. If issue persists then please let us know.
• L

  Custom Fields Customization
  custom customization fields • • Luvo  

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  @Luvo To show this filed as mandatory you have to modify the code. This page is from marketplace addon of QloApps. If your QloApps directory is 'hotelcommerce', Then this file's full path of marketplace module file will be hotelcommerce/modules/marketplace/views/templates/front/hotels/_partials/hotel-information.tpl In this file, find the label tag for State field and add class required in this label tag. < label for="hotel_state" class="control-label required" > In this way this field will be shown as mandatory. Hope you understand.
• E

  Error on System Compatibility
  error system compatibility • • ecolr  

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  @ecolr while installation allow_url_fopen must be 1. In the system compatibility we check ini_get('allow_url_fopen') and it is returning 0 on your server. So you can first contact your host provider once regarding this. If issue still persists then please create a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/ and provide us with URL on which you are instatlling QloApps and FTP details in that ticket.
• E

  This topic is deleted!
  • Edster  

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  Shop Name
  shop name • • manolisk  

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  Can you send a screenshot? So that we may know the issue exactly. As we are checking on changing name from Preferences--> Store Contacts EShop name is changed in the email subject too.
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  Error during Installation: All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead error SQL has happened
  installation error during parts primary • • Faiz  

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  This error has been resolved. Please replace the attached file on this path hotelcommerce/install/data db_structure.sql
• A

  Partialy available and hold for maintenance
  available partialy hold maintenance • • addmakes02  

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  Hi @addmakes02 Right now you cannot inactive a room for some hours. You will have to inactive the dates on the basis of dates only. But if you want then we can customize QloApps for you. Raise a ticket to discuss: https://webkul.uvdesk.com/en/customer/create-ticket/
• A

  ER diagram
  diagram • • addmakes02  

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  Currently, we have not created ER diagram of database tables for the public use. But we will launch it on public platform very soon.
• P

  frontpage
  frontpage • • pnamgay  

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  Hi @pnamgay You can go through this guide to learn how you can manage the front page. https://qloapps.com/qlo-reservation-system/ If still there is something you need then please let us know
• J

  HOW CAN I CHANGE THE QLO LOGO TO THE HOTEL LOGO
  change qlo hotel logo • • jamesudensi  

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  @jamesudensi Please follow these steps to change the logo, At the back end go to Preferences Tab and Select Theme from the drop down https://prnt.sc/nf4ex2 Here you will find the option to upload your logo https://prnt.sc/nf4f65 Please follow these steps to change your logo and let us know in case of an issue.
• P

  front page
  page front • • pnamgay  

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  Hello, We have given the option to change the position of Navigation menu and Cart on the front page. Just go to Module and Services Tab--> Positions https://prnt.sc/n2mmiv Now search for displayTOP hook https://prnt.sc/n2moo7 From here you can change the position of Navigation Menu, Cart and User Info https://prnt.sc/n2mpyk
• F

  Error during installation: Install demonstration data: An error occurred during installation...
  installation error during install demonstration • • fiq10  

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  Hello, The installation error "Install demonstration data" comes at 56%. If you are also facing the installation error at 56% then we have resolved the issue in another topic of this forum. Please follow this link to check the solution https://forums.qloapps.com/topic/48/installation-issues-56 And still, if you have any issue in the installation then please share the screenshot with us so that we can assist you further.
• L

  Enable Channel Manager
  enable channel manager • • littlephil  

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  Right now taking Myallocator Plans will be more convenient for you as our Qlo channel manager is not ready yet. But if still, you want us to connect QloApps directly to your desired OTAs then we can do it as a Paid Service. Please note that you will have to provide the APIs of all the OTAs you want to connect to QloApps.
• H

  Error During installation: Recursive write permissions for Apache user on ~/config/
  installation error during recursive write • • hi.rajesh.prasad  

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  Hi, Please ensure that the owner of the web server is the owner of the directory as well. If they are not same then make them same and then try to install QloApps. And if still, you face any issue then please inform us.
• Q

  System Compatibility
  system compatibility • • qloadmin  

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  Error during installation: Install modules: An error occurred during installation...
  installation error during install modules • • hahtt  

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  Thanks for your support. I managed to install the hotel commerce.