Knowledge Base

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  How to upgrade?
  upgrade • • IBS  

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  Hi @IBS Currently, there is no way to update the version. You will have to install the new version and remove the old one. But we are working on the "upgrade module" which will be launched within this month. With the help of this month, you will be able to update your QloApps version. But please note: when you will update your QloApps version with the help of an update module any customization done on the system will be lost. So will have to backup all the customizations before updating the version.
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  How to create a admin account
  admin create account • • ehand  

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  Hello @ehand Your admin credentials are the same email and password that you have entered while installing QloApps. And the admin link will be your URL/the name of the admin folder in your QloApps file. Please visit this guide for more instructions:https://qloapps.com/install-qloapps
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  Specific prices for rooms - not working
  rooms working prices specific • • lozmg76  

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  The specific price rule is applied when the date specified in the rule is the current date not the booking dates. If you want to provide discount for the booking dates, you have to use feature price plan.
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  Error during installation: Install demonstration data: An error occurred during installation...
  installation error during install demonstration • • fiq10  

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  @Faiz Hi again, so problem is solved and installation was succesfull
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  Home Page Font Color
  page home color font • • japanou  

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  Hi @zayno70 To change the font color of welcome, hotelname and tag line, you need to do changes in the file at below path. hotelcommerce/modules/hotelreservationsystem/views/css/HotelReservationFront.css - line:20. Also, you may need to change the user info font color(https://prnt.sc/svpetq). For this, you need to do changes in file at below path. hotelcommerce/themes/hotel-reservation-theme/css/modules/blockuserinfo/blockuserinfo.css You will need to change color property for the following elements. #user_info_acc {} -> LINE:1 #user_info_acc span.caret {} -> LINE:26 .header_user_info a {} -> LINE:36
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  Custom Fields Customization
  custom customization fields • • Luvo  

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  Hi @protrapper Please refer to this thread: https://forums.qloapps.com/topic/351/frontend-registration-form/3
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  Pricing
  pricing • • protrapper  

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  Hello, Currently, you cannot add more fields in the registration form via default functionality of QloApps. It will need customization for that. Please raise a ticket to discuss more.
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  Specific-prices-for-rooms-not-working
  • cemarne  

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  @cemarne Through QloApps’s Feature Price Rules, Admin can set different price plans for the customers depending on the date, date range and days. With QloApps’s Feature Price Rule function, Admin can set different price plans as per: Specific Date Weekend or Special days Date Range Please visit https://qloapps.com/qlo-reservation-system/#section-39 for more details about the functionality. Hope it will resolve your problem.
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  I want to move installation to the root
  installation root move • • gero  

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  Hello @gero To move QloApps, please perform the following procedure: https://webkul.com/blog/move-prestashop-to-new-server/. As QloApps is built on PrestaShop, The procedure to move QloApps to another server is similar to that of Prestashop. Note: Do not forget to take the backup of files and database. So that in case any issue occurs, you can rollback to the previous state.
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  How do I view list of booked-in customers who are booked in now?
  customers view booked-in list • • gero  

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  Yes, it is possible. You can make such a list. Please raise a ticket to discuss it further.
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  Getting Started
  getting started • • seuncarta  

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  @Faiz Okay.
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  Error Admin Folder
  error admin folder • • tbalajadia  

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  @tbalajadia It looks the problem of your browser or server. I request you to once clear the cache of your browser and the try to access back-office URL again. I also request you to once check the admin folder (in your QloApps directory structure find the folder which name starts with admin) name in your directory structure. If admin folder name has changed the try to access that folder from URL "localhost/hrms/admin_folder_name" . I also request you to once visit https://www.ionos.com/digitalguide/hosting/technical-matters/err-connection-reset/ and try to resolve issues which may occur this issue on your system. Please try once with the above solution. If issue persists then please let us know.
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  Error on System Compatibility
  error compatibility system • • ecolr  

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  @ecolr while installation allow_url_fopen must be 1. In the system compatibility we check ini_get('allow_url_fopen') and it is returning 0 on your server. So you can first contact your host provider once regarding this. If issue still persists then please create a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/ and provide us with URL on which you are instatlling QloApps and FTP details in that ticket.
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  This topic is deleted!
  • Edster  

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  No one has replied

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  Shop Name
  name shop • • manolisk  

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  Can you send a screenshot? So that we may know the issue exactly. As we are checking on changing name from Preferences--> Store Contacts EShop name is changed in the email subject too.
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  Error during Installation: All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead error SQL has happened
  installation error during parts primary • • Faiz  

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  This error has been resolved. Please replace the attached file on this path hotelcommerce/install/data db_structure.sql
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  Partialy available and hold for maintenance
  available hold maintenance partialy • • addmakes02  

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  Hi @addmakes02 Right now you cannot inactive a room for some hours. You will have to inactive the dates on the basis of dates only. But if you want then we can customize QloApps for you. Raise a ticket to discuss: https://webkul.uvdesk.com/en/customer/create-ticket/
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  ER diagram
  diagram • • addmakes02  

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  Currently, we have not created ER diagram of database tables for the public use. But we will launch it on public platform very soon.
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  frontpage
  frontpage • • pnamgay  

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  Hi @pnamgay You can go through this guide to learn how you can manage the front page. https://qloapps.com/qlo-reservation-system/ If still there is something you need then please let us know
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  HOW CAN I CHANGE THE QLO LOGO TO THE HOTEL LOGO
  change hotel qlo logo • • jamesudensi  

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  @jamesudensi Please follow these steps to change the logo, At the back end go to Preferences Tab and Select Theme from the drop down https://prnt.sc/nf4ex2 Here you will find the option to upload your logo https://prnt.sc/nf4f65 Please follow these steps to change your logo and let us know in case of an issue.