Email templates - how to display order due amount after partial payment

Dess

Hello everyone,

Is it possible and which {param} I should use in case I want to send email to the customer after partial payment to inform them on the due amount.

Example:

Order for 100$. We send email with {total_paid} which displays the due amount of 100$.
Customer pays 40$. The system calculates that 60$ are due.
We want to send an email about the due 60$. How?

Any help will be appreciated.

akr

@dess Hi. Please let us know the version of QloApps that you are using.

Dess

@akr Hi, we are using Qloapps 1.5.1.0

akr

@dess Hi. Please explain the flow in more detail. Let us know when do you want the due email to be sent, just after the order confirmation or when adding a payment to an order at the back office?

Dess

@akr
We have the following process:

Customer made reservation and pays part of the amount due.
For example: order for $100, Customer pays $40.
Administrator adds the payment at the back office. System calculates that the amount due for the order is now $60.
3, Admin changes the order's status to "partially paid".
We have configuration in the order statuses that upon changing the status "partially paid", system sends an email.

The question is: what parameter (if any) can be used in the email template if we want to show the customer that $60 are still due.

Sumit

@dess

currently, no template is there for partial payment. You have to follow the below steps to implement :

You have to create an email template in the hotelcommerce/mails/ folder for the partial payment. (put the email template in all language folders)
Then you have to attach that email Template with the status by checking "Send an email to the customer when his/her order status has changed".
Now you have to append data for the partial payment email. Mails are sent from function sendEmail() (line number : 410) in the class hotelcommerce/classes/order/OrderHistory.php. So you have to set the data (Data will be depended on what is needed in the partial payment email template created by you) here.
If you do the above steps correctly you will be able to send email successfully.

Hope you understand the process.

Thanks & Regards.