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    Email Issue ?

    Technical Help
    email issue
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    • S
      Sumit Global Moderator last edited by

      @ksu
      You are saying emails are sending from the website. But in Gmail, you are getting the warning.
      Can you explain this issue in more detail with the help of screenshots?

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      • K
        ksu last edited by

        ![alt text](hotel.png image url) please take a look.

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        • S
          Sumit Global Moderator last edited by Sumit

          @ksu
          We have to check the issue by sending mails through your server.
          I request you to create a ticket at https://support.uvdesk.com/en/customer/create-ticket/.
          Also, provide your Admin Url and login credentials and FTP details in the ticket. So that we can check the issue on your server.

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          • K
            ksu last edited by

            i have one more issue, when customer book a room. booking notification not received to my email id. how can a get booking notification to my email id

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            • Faiz
              Faiz last edited by

              Hi @ksu
              We will have to check the issue on your server as it is your server-specific issue.
              So please continue the discussion on the ticket.
              https://webkul.uvdesk.com/en/customer/create-ticket/

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              • M
                Mimperio @Faiz last edited by

                @Faiz I am reopening this issue because it's persiting. Almost 4 years down, email isn't perfect.

                I am using EC2 and no emails are actually received. I get confirmation from the back office that emails are sent, but nothing in the email inboxes.

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                • M
                  Mimperio @Mimperio last edited by

                  @Deeksha-Rana your help on this would be much appreciated

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                  • A
                    Aman deep sharma Global Moderator last edited by

                    Hi @Mimperio

                    Could you kindly share us that which sending emails method you are using?

                    Refer to the screenshot: https://webkul.chatwhizz.com/share/screenshot/66685fcd7a95e5555d619e80

                    Note: We highly recommend using SMTP method for sending emails. Because in some scenarios PHP mail() doesn't work.

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                    • M
                      Mimperio @Aman deep sharma last edited by

                      @Aman-deep-sharma I am using SMTP

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                      • D
                        Deeksha Rana @Mimperio last edited by

                        Hi @Mimperio,

                        There is no such issue in the SMTP of QloApps.

                        I suggest you check the spam folder of your mail to confirm whether you are receiving emails in the spam folder or if you are unable to receive emails even in the spam folder as well.

                        In either case, you are facing this issue due to your mail services.

                        Therefore, In both situations (if you are receiving email in the spam folder or unable to receive email), we suggest you contact your mail service provider regarding this issue.

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