Import customers not working properly



  • Import customers not working properly
    When i use the sample csv for customers all the fields corresponds and it automatically imports correctly, when i look at the csv's the customer sample csv has all the fields, but the same sample csv when exported it it's missing the password field. I imported the sample csv and then i registered a new customer on the frontend then i exported the file and tried to import it again but i get error and the password field is missing in the exported csv, when i import the csv all the fields are scrambled i had to manually assign all the fields and i still get an error. I think the exporter has some problems exporting all the fields. When i edit the customer i don't see the password, the field is blank but the customer has a password.


  • Global Moderator

    Hi @zayno70
    We are checking the issue. Please allow us some time.


  • Global Moderator

    Hi @zayno70

    The exported csv of customer's is the representation of current customers on your website. That csv is not intended to be used to import customers. For that you need to create a csv similar to sample customer csv in import panel (https://prnt.sc/uhgq84).

    The exported csv does not contain the password field for security purposes, to prevent password from being stolen.
    The password is blank when editing customer for the same reason.