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    • R

      api auth error
      Technical Help • • rav1971

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      Hi @rav1971,

      To authenticate using the Authorization header, you need to encode your API key in base64 as user:password pair. In QloApps, user is your API key and password is empty.

      Please refer to https://devdocs.qloapps.com/webservice/basic-topics.html#authorization-header for using Authorization header in QloApps Api.

    • T

      How to change logo in Qloapps website
      General Discussion • • Tulsiram

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      Hi @Tulsiram

      To change the website logo you need to follow the steps below:

      Go to "Preferences Tab" > "Theme" Option http://tinyurl.com/24b9xttu From the logo section you change the logo(http://tinyurl.com/2yc4qgba ) (also other logos and icons for the website)

      Regarding, Pay at Hotel you need to purchase the QloApps Pay At Hotel Add-on and install it on your QloApps.

      You can use the link below to purchase the Add on:
      https://store.webkul.com/QloApps-Pay-at-Hotel.html

    • N

      How to enable SSL certificate and how to setup Email client?
      General Discussion • • namaste7

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      @namaste7 If your hosting provider does support SSL, make sure to activate it from Preferences > General page by clicking on the link to enable the SSL.

      Reference: https://webkul.chatwhizz.com/share/screenshot/65d47dcd1a4d0420fc55601a

      Only after enabling SSL you will be able to enable SSL on all pages.

      Reference: https://webkul.chatwhizz.com/share/screenshot/65d480d1095e2005793c0da9

    • R

      Not able to translate (Forbidden)
      General Discussion • • rodoliveira

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      @Vishal-Singh
      Thanks Vishal.
      I had the support and the translation issue has been solved.
      Thanks again for the valuable help.

    • M

      I8n Error / Hin Text in Controller
      Technical Help • • michi

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      Hi @michi,

      To translate this text in the controller you don't need to make any changes to the code. You can translate the error messages in QloApps with the following steps:

      Go to "Translations" in the "Localization" tab.
      Select the type of translation as "Error message translations" then select the language and click on modify.

      selecte_translation.png

      After this you will be able to update the translations for the error messages for the front controller.

      update_translation.png

    • H

      Error during installation: Install modules: An error occurred during installation...
      Knowledge Base • error during installation install modules • • hahtt

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      Hi @druhireland

      This issue might occur due to the web server timeout. Please ask your service provider to set the webserver timeout to 300

      Also, I would request you to check if the installation requirements are correctly fulfilled.

      Please visit the below link for QloApps installation requirements:
      https://devdocs.qloapps.com/introduction/requirements.html

    • K

      Add New Hotel
      General Discussion • • kagerob

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      Hi @kagerob,

      1. At the moment other than one slight change that I have city appearing twice in the contact page I'm unable to continue unhindered

      We are not clear about the issue you encounter.
      Kindly share us the screenshot so our team can identify the issue.

      2. How do I amend the URL's so that they're friendlier and I will bind an SSL so not worried about the 8080 part but would like a url as such hotel.com/rooms instead of hotel.com/hotel/#hotelrooomsblock

      In QloApps, friendly URLs are enabled by default and function seamlessly across the website. However, the URL structure "hotel.com/hotel/#hotelrooomsblock" specifically indicates a particular section within the home page which is the web standard to redirect to a section on a page.

      Currently there is not option to rewrite hotel.com/hotel/#hotelroomsblock" to "hotel.com/rooms" in QloApps. You may need to contact your technical service provider to resolve this issue.

      In QloApps admin can rewrite the pages URLs from the Seo&Url tab such as link to products, link to CMS page, link to modules etc.
      Kindly refer to the screenshots
      - https://webkul.chatwhizz.com/share/screenshot/65c387067464850584885c23
      - https://webkul.chatwhizz.com/share/screenshot/65c3873d7464850584885cc8

      3. How do I edit the Contact Us to remove the Our Hotels Section, remove the drop down on the subject of thecontact form so it's a guest input and also edit the Legal Notice section

      i) Reagrding changing Contact Us page

      There is no option to directly edit the Contact Us page. However, if you wish to make changes, you'll need to manually modify the code. You can change the content and functioning by changing the files given below :

      themes -> hotel-reservation-themes -> contact-form.tpl controllers -> front -> ContactController.php

      ii)To edit Legal Notice page follow the steps given below :

      Open the back office of your website Navigate to the "Preferences -> CMS" tab Here, you can locate and edit the Desired CMS page(Legal Notice) by edit option .

      Kindly refer to the screenshots :
      https://webkul.chatwhizz.com/share/screenshot/65c24b6f1a4d0420fc3e638e

      https://webkul.chatwhizz.com/share/screenshot/65c384187464850584885346

      The links to leagal notice and other pages in the footer and navigation section are configured from the Navigation Block module (http://tinyurl.com/2bmk38rl ).
      You can configure all links in these section from Navigation link module settings (https://webkul.chatwhizz.com/share/screenshot/65c382ea1a4d0420fc409367 ).

    • M

      Price per Adult / Child per day
      Technical Help • • michi

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      Hi @michi

      The feature for Price per Person day is currently not available in QloApps but we have already added it to our roadmap for the next major release.

      We will surely update you once our next major release is out.

    • L

      Front Desk System Add On
      General Discussion • • lena_host

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      Thank you for share with us.

    • T

      How to reset or find my username and password for my backoffice admin page?
      Technical Help • • travelwo

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      Hi @travelwo,

      If you have completed the email setup in QloApps and you remember the email ID that you have used, then you can click on forgot password to reset your password (http://tinyurl.com/yqla3ln9 ).

      You will receive an email through which you can set a new password for your account.

      In case you are unable to reset your password, then we request you to create a ticket and share your server details, website URL, and Database details on the ticket only. Our team will help you further accordingly on the ticket.

      You can create a new ticket from here: https://webkul.uvdesk.com/en/customer/create-ticket/

    • B

      License question
      General Discussion • license question • • birmy

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      it will help me also

    • C

      Integration?
      General Discussion • • crogonint

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      Hi @crogonint ,

      Yes, you can use QloApps for your motel and with QloApps Channel Manager you can connect with world's most popular OTA such as Expedia, AirBnb and many more.

      You can check our QloApps Channel Manager from here: https://qloapps.com/channel-manager/

      We also offer 15-day free trial period with our QloApps Channel Manager. In this free trial, you can explore all the features and functionalities of the channel manager beforehand.

      We provide FREE consultation and FREE setup for channel managers.

      If you have any specific requirements, you can create a ticket here: https://webkul.uvdesk.com/en/customer/create-ticket/

    • R

      Required MARIADB version less than 10.5.0 AND found version is : 10.6.15
      Technical Help • • rmorris

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      Hi @rmorris,

      QloApps by default supports MySQL version 5.1 to 5.7 for the database.

      We suggest you connect with your service provider and tell them to install compatible MySQL on your server to install QloApps. This will definitely resolve your issue.

    • K

      THIS PAGE IS NOT AVAILABLE WE'RE SORRY, BUT THE WEB ADDRESS YOU'VE ENTERED IS NO LONGER AVAILABLE.
      Technical Help • • kaziel

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      Hi, @kaziel ,

      We have checked this at our end but found no issue in translations.
      If there are any specific steps to reproduce the issue then please mention the steps. Otherwise, We have to check this issue on your server and for that, we request to kindly create a ticket and share your Admin URL, Admin credentials and FTP details with us.

      You can create a ticket from here: https://webkul.uvdesk.com/en/customer/create-ticket/

    • J

      Problem with Sumup plugin
      Technical Help • • jamessou13

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      @jamessou13

      The SumUp checkout require payment scope which is restricted from SumUp end by default, Please check SumUp Documentation.
      Please contact SumUp support to enable payment scope for your account.

      If you are still unable to accept payment after enabling payment scope.
      Please raise a ticket at https://webkul.uvdesk.com/en/customer/create-ticket/
      And on the ticket please share your QloApps Credentials and FTP details so that we can look into the issue.

    • D

      How to display build files
      Technical Help • • daicie

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      @daicie

      We cannot confirm the exact issue but in your current code snippet we found the following errors

      $appContent is not defined anywhere in the hook. qloAngular_calendar.tpl template is called multiple times which is not required, also the variable $calendarContent is not used anywhere. // The following code is not required as $this->display() function fetches and returns the passed template by default. $calendarContent = $this->context->smarty->fetch($this->local_path . 'views/templates/hook/qloAngular_calendar.tpl');

      Please enable debug mode which will help in further debugging the issue
      https://devdocs.qloapps.com/introduction/configuration.html#debug-mode-error-reporting

    • K

      Update
      General Discussion • • KemarArt

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      Hi @KemarArt ,
      Yes, the QloApps is an independent platform like WordPress and OpenCart.
      QloApps offers addons and themes that you can install on the top of default QloApps. You can check all our addons and themes from the following links:

      QloApps Addons: https://store.webkul.com/Qloapps.html
      QloApps Themes: https://store.webkul.com/catalogsearch/result/?cat=159&q=themes

      If you have any further queries, Kindly raise a ticket here: https://webkul.uvdesk.com/en/customer/create-ticket/

    • S

      Change URL
      General Discussion • • selekta

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      We assume that QloApps is already installed, and you are in the process of migrating QloApps to a new URL or domain. Here are the steps to update the URL:

      Access the QloApps back office directly from the new URL. Navigate to Preferences -> SEO tab. In the SEO page, locate the "Set Shop Url" section. Update the website domain and Base URL. You can refer to this screenshot for visual guidance. Once you've updated the URL, check the front end to ensure it works correctly on the new URL.

      If you encounter issues changing the URL through the back office, you may need to update the database directly. Follow these steps:

      Access the PREFIX_shop_url table in the database. Update both the "domain" and "domain_ssl" fields with your new website domain. Update the "physical_uri" field with the base path to your QloApps directory. You can refer to this screenshot for clarification.

      After updating the database table, QloApps should work with the new URL. We recommend updating the domain from the SEO tab as well. This will update configurations and .htaccess files to align with the new URL.

      If you have any further questions or encounter issues during this process, feel free to seek additional assistance.

    • V

      Installation error
      Technical Help • • vacs03

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      Hi @vacs03 ,

      Kindly extract all the content of the zip and paste it into the "public_html" folder. After that when you hit your public URL you can you will automatically be redirected to the installation page.

      Or, you can create a subfolder in "public_html" and paste the content of the Zip in it. Then your URL will be https://domain.com/foldername/

      I hope this helps.

      Thanks

    • D

      Map Pinpoint
      Technical Help • • Denzel 0

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      Hi @Denzel-0,

      In default QloApps, you can display the hotel location on Google Maps but the price and image slider of the hotel will not be displayed on the map. To discuss your requirement further in detail, I request you to kindly create a ticket from here: https://webkul.uvdesk.com/en/customer/create-ticket/