Cannot Login to admin Module After Backup and Restore

spraveenb

Hi

I am using V 1.6.0 QloApp , it was a fresh install, after a few transactions I taken a backup and tried restoring it on the DB that was created during install following the instructions. The restoration on the mysql db was successfull but I am not able to login to the admin module. I have not configured the email as this is an localhost installation where primarily the admin module is used to create orders , checkin , checkout etc. Any pointers.

Aman deep sharma

Hi @spraveenb,

1. Tried restoring it on the DB that was created during install following the instructions.

Could you please provide details on the steps you have taken for the restoration process?

Additionally, we would like to inform you that if you need to delete data such as orders, customers, etc., you can use the "QloApps Data Cleaner" module addon, which is available for free.

If you haven't install the module, you can find the module inside the "Recommended Modules and Services" at the backoffice

Refer to the Screenshots:

spraveenb

@Aman-deep-sharma Hi

I had followed the instructions in the DB Backup section , to restore the DB accordingly ,

I had logged on to my DB using PHPMYADMIN
Selected my database
Selected the import tab and then selected the DB backup file from my pc and clicked GO
I waited for the restore to complete with successful message
Now after this when I login it says wrong username or password

Aman deep sharma

Hi @spraveenb,

When QloApps is installed for the first time, it generates keys such as COOKIE_KEY and COOKIE_IV, which are used to encrypt or decrypt passwords.

So when you import the data to another QloApps you also have to replace the contents of the "settings.inc.php" file in your QloApps.

Path to "settings.inc.php": hotelcommerce/config/settings.inc.php

Refer to the screenshot

Your system should work correctly after replacing the keys.

spraveenb

@Aman-deep-sharma Thanks a lot Aman It worked !!!