Orders / Check-in / Check-out / Refund / Cancel


  • Hello Team,

    I'm struggling to understand the process and logic behind the order process.

    1. When an order is made admin must check-in manually on date of arrival
      Question: Is room stays booked, meaning unavailable for booking?

    2. What about check-out? Does this always have to be manual? Does it free the room?

    3. Now the Refund and Cancel:
      Do they free the room?
      What happen if payment was made. To calculate commissions this is very important.

    4. Why is the system allowing Admin to make booking in the past?

    Thanks

  • Global Moderator

    @unisport1

    [unisport]
    df54684a-3c57-49a2-8f94-0663b27fb373-image.png Why is it that the number here is calculated from ALL hotels, even those from Market place?
    Is there any setting to adjust the calculation to be just from hotels Admin is allowed to manage?

    This feature is in our roadmap and will be released in the next version of QloApps.

    1. This is allowed only to admin so that if he wants he can manage any past booking and generate invoice
      [uniport] It would be good to have this being managed in permissions as not all admin must be allow to do past bookings

    Thanks for the suggestion, We will discuss it amongst the team and take the necessary action.


  • @shreesh said in Orders / Check-in / Check-out / Refund / Cancel:

    @unisport1

    1. When a room is booked from front or by admin it becomes unavailable for booking, check-in status does not change the availability status of the room.
      It is used to track how many guests has been check-in on the dashboard (https://prnt.sc/bM7gjo4uIXlW).

    [unisport]
    df54684a-3c57-49a2-8f94-0663b27fb373-image.png Why is it that the number here is calculated from ALL hotels, even those from Market place?
    Is there any setting to adjust the calculation to be just from hotels Admin is allowed to manage?

    1. Once you update the status of the room to Check-out if becomes available after the checkout date. It does not have to be manual, once the booking date has been passed the rooms become available by default.

    2. Yes, if a room is refunded or canceled, it becomes available for booking.
      [unisport] thanks

    In QloApps marketplace commissions are managed by admin from the "Manage Seller Orders" (https://prnt.sc/Uihgqn85NwOc) tab.
    Here admin can update the settlement amount to the seller manually and add or delete the settlement amount according to the received payment from the customer or refund amount.
    [uniport] ok

    1. This is allowed only to admin so that if he wants he can manage any past booking and generate invoice
      [uniport] It would be good to have this being managed in permissions as not all admin must be allow to do past bookings
  • Global Moderator

    @unisport1

    1. When a room is booked from front or by admin it becomes unavailable for booking, check-in status does not change the availability status of the room.
      It is used to track how many guests has been check-in on the dashboard (https://prnt.sc/bM7gjo4uIXlW).

    2. Once you update the status of the room to Check-out if becomes available after the checkout date. It does not have to be manual, once the booking date has been passed the rooms become available by default.

    3. Yes, if a room is refunded or canceled, it becomes available for booking.
      In QloApps marketplace commissions are managed by admin from the "Manage Seller Orders" (https://prnt.sc/Uihgqn85NwOc) tab.
      Here admin can update the settlement amount to the seller manually and add or delete the settlement amount according to the received payment from the customer or refund amount.

    4. This is allowed only to admin so that if he wants he can manage any past booking and generate invoice