Checkout not moving past TOS checkbox

scdoc8

when creating a booking and checking out, I get the part where I must click the TOS checkbox and view the TOS. Once I click the TOS, nothing changes. I cannot get past this point in the check out part. Ive tried multiple bookings and it all stops here.

Aradhana Singh

@scdoc8 said in Checkout not moving past TOS checkbox:

when creating a booking and checking out, I get the part where I must click the TOS checkbox and view the TOS. Once I click the TOS, nothing changes. I cannot get past this point in the check out part. Ive tried multiple bookings and it all stops here.

Hi @scdoc8 ,

You can create a support ticket here, and we will thoroughly check your website:
https://support.uvdesk.com/en/customer/create-ticket/

Alternatively, kindly enable development (debug) mode on your QloApps files directory by following the steps below:

Steps to Enable Development Mode

Navigate to your QloApps installation folder → open the config folder → locate the file:
/config/defines.inc.php
Open the file and find the following code:
if (!defined('PS_MODE_DEV')) {
define('PS_MODE_DEV', false);
}
Change the value from false to true:
if (!defined('PS_MODE_DEV')) {
define('PS_MODE_DEV', true);
}
Save the file and reload your website.

After enabling debug mode, please:

Share a screenshot of the error (if it appears)
Also, share a short video of the issue

This will help us identify the exact cause.

scdoc8

@Aradhana-Singh

Here is the video showing the problem. I created a support ticket 37076

https://www.youtube.com/watch?v=axMK-hUXJaw

Aradhana Singh

Hi @scdoc8,

We checked this issue on our end, but we were unable to reproduce it. Additionally, none of our other clients have reported this issue so far.

This issue may be related to:

A specific server configuration
Your particular environment setup

To investigate this further in your system, we will continue the discussion and debugging in the ticket you created.