Unable to generate Invoice

[Rajul Garg]

Hi,
I have deployed the app to AWS cloud, EC2 and MySQL RDS.
I have configured the app but I am not able to generate Invoices or able to download Credit Receipts etc.
its always getting timeout.

please help!

[Aradhana Kumari]

Hi @Rajul-Garg ,

Please share a screenshot showing from where you are trying to generate the invoices or download the credit receipts. This will help us understand the issue better.

Also, please enable the development mode and then try again. If any error appears, share the screenshot of it.

Steps to Enable Development Mode

1. Go to your QloApps (website) directory → config folder → open the file:
   config/defines.inc.php

2. Find the following line:

   if (!defined('_PS_MODE_DEV_')) {
      define('_PS_MODE_DEV_', false);
   }
   

3. Change false to true, like this:

    if (!defined('_PS_MODE_DEV_')) {
       define('_PS_MODE_DEV_', true);
    }
   

4. Save the file and refresh the page.

After enabling development mode, if any error occurs, please share its screenshot so we can assist you further.

[Rajul Garg]

@Aradhana-Kumari I am trying to download it from Order Page and also from the CR Page. both of them giving me the same error.
![image (64).png](
Something went wrong installing the "sharp" module

Cannot find module '../build/Release/sharp-linux-arm64v8.node'
Require stack:

• /opt/nodebb/node_modules/sharp/lib/sharp.js
• /opt/nodebb/node_modules/sharp/lib/constructor.js
• /opt/nodebb/node_modules/sharp/lib/index.js
• /opt/nodebb/src/image.js
• /opt/nodebb/src/posts/uploads.js
• /opt/nodebb/src/posts/index.js
• /opt/nodebb/src/topics/index.js
• /opt/nodebb/src/privileges/topics.js
• /opt/nodebb/src/privileges/index.js
• /opt/nodebb/src/categories/index.js
• /opt/nodebb/src/groups/update.js
• /opt/nodebb/src/groups/index.js
• /opt/nodebb/src/user/index.js
• /opt/nodebb/src/plugins/index.js
• /opt/nodebb/src/meta/configs.js
• /opt/nodebb/src/meta/index.js
• /opt/nodebb/src/start.js
• /opt/nodebb/require-main.js
• /opt/nodebb/app.js

Possible solutions:

• Install with verbose logging and look for errors: "npm install --ignore-scripts=false --foreground-scripts --verbose sharp"
• Install for the current linux-arm64v8 runtime: "npm install --platform=linux --arch=arm64v8 sharp"
• Consult the installation documentation: https://sharp.pixelplumbing.com/install) ![image (63).png](
  Something went wrong installing the "sharp" module

Cannot find module '../build/Release/sharp-linux-arm64v8.node'
Require stack:

• /opt/nodebb/node_modules/sharp/lib/sharp.js
• /opt/nodebb/node_modules/sharp/lib/constructor.js
• /opt/nodebb/node_modules/sharp/lib/index.js
• /opt/nodebb/src/image.js
• /opt/nodebb/src/posts/uploads.js
• /opt/nodebb/src/posts/index.js
• /opt/nodebb/src/topics/index.js
• /opt/nodebb/src/privileges/topics.js
• /opt/nodebb/src/privileges/index.js
• /opt/nodebb/src/categories/index.js
• /opt/nodebb/src/groups/update.js
• /opt/nodebb/src/groups/index.js
• /opt/nodebb/src/user/index.js
• /opt/nodebb/src/plugins/index.js
• /opt/nodebb/src/meta/configs.js
• /opt/nodebb/src/meta/index.js
• /opt/nodebb/src/start.js
• /opt/nodebb/require-main.js
• /opt/nodebb/app.js

Possible solutions:

• Install with verbose logging and look for errors: "npm install --ignore-scripts=false --foreground-scripts --verbose sharp"
• Install for the current linux-arm64v8 runtime: "npm install --platform=linux --arch=arm64v8 sharp"
• Consult the installation documentation: https://sharp.pixelplumbing.com/install) ![image (62).png](
  Something went wrong installing the "sharp" module

Cannot find module '../build/Release/sharp-linux-arm64v8.node'
Require stack:

• /opt/nodebb/node_modules/sharp/lib/sharp.js
• /opt/nodebb/node_modules/sharp/lib/constructor.js
• /opt/nodebb/node_modules/sharp/lib/index.js
• /opt/nodebb/src/image.js
• /opt/nodebb/src/posts/uploads.js
• /opt/nodebb/src/posts/index.js
• /opt/nodebb/src/topics/index.js
• /opt/nodebb/src/privileges/topics.js
• /opt/nodebb/src/privileges/index.js
• /opt/nodebb/src/categories/index.js
• /opt/nodebb/src/groups/update.js
• /opt/nodebb/src/groups/index.js
• /opt/nodebb/src/user/index.js
• /opt/nodebb/src/plugins/index.js
• /opt/nodebb/src/meta/configs.js
• /opt/nodebb/src/meta/index.js
• /opt/nodebb/src/start.js
• /opt/nodebb/require-main.js
• /opt/nodebb/app.js

Possible solutions:

• Install with verbose logging and look for errors: "npm install --ignore-scripts=false --foreground-scripts --verbose sharp"
• Install for the current linux-arm64v8 runtime: "npm install --platform=linux --arch=arm64v8 sharp"
• Consult the installation documentation: https://sharp.pixelplumbing.com/install) ![image (61).png](
  Something went wrong installing the "sharp" module

Cannot find module '../build/Release/sharp-linux-arm64v8.node'
Require stack:

• /opt/nodebb/node_modules/sharp/lib/sharp.js
• /opt/nodebb/node_modules/sharp/lib/constructor.js
• /opt/nodebb/node_modules/sharp/lib/index.js
• /opt/nodebb/src/image.js
• /opt/nodebb/src/posts/uploads.js
• /opt/nodebb/src/posts/index.js
• /opt/nodebb/src/topics/index.js
• /opt/nodebb/src/privileges/topics.js
• /opt/nodebb/src/privileges/index.js
• /opt/nodebb/src/categories/index.js
• /opt/nodebb/src/groups/update.js
• /opt/nodebb/src/groups/index.js
• /opt/nodebb/src/user/index.js
• /opt/nodebb/src/plugins/index.js
• /opt/nodebb/src/meta/configs.js
• /opt/nodebb/src/meta/index.js
• /opt/nodebb/src/start.js
• /opt/nodebb/require-main.js
• /opt/nodebb/app.js

Possible solutions:

• Install with verbose logging and look for errors: "npm install --ignore-scripts=false --foreground-scripts --verbose sharp"
• Install for the current linux-arm64v8 runtime: "npm install --platform=linux --arch=arm64v8 sharp"
• Consult the installation documentation: https://sharp.pixelplumbing.com/install) ![image (60).png](
  Something went wrong installing the "sharp" module

Cannot find module '../build/Release/sharp-linux-arm64v8.node'
Require stack:

• /opt/nodebb/node_modules/sharp/lib/sharp.js
• /opt/nodebb/node_modules/sharp/lib/constructor.js
• /opt/nodebb/node_modules/sharp/lib/index.js
• /opt/nodebb/src/image.js
• /opt/nodebb/src/posts/uploads.js
• /opt/nodebb/src/posts/index.js
• /opt/nodebb/src/topics/index.js
• /opt/nodebb/src/privileges/topics.js
• /opt/nodebb/src/privileges/index.js
• /opt/nodebb/src/categories/index.js
• /opt/nodebb/src/groups/update.js
• /opt/nodebb/src/groups/index.js
• /opt/nodebb/src/user/index.js
• /opt/nodebb/src/plugins/index.js
• /opt/nodebb/src/meta/configs.js
• /opt/nodebb/src/meta/index.js
• /opt/nodebb/src/start.js
• /opt/nodebb/require-main.js
• /opt/nodebb/app.js

Possible solutions:

• Install with verbose logging and look for errors: "npm install --ignore-scripts=false --foreground-scripts --verbose sharp"
• Install for the current linux-arm64v8 runtime: "npm install --platform=linux --arch=arm64v8 sharp"
• Consult the installation documentation: https://sharp.pixelplumbing.com/install)

[Rajul Garg]

seems like the image upload is not working here

[Aradhana Kumari]

Hi @Rajul-Garg ,

Please let us know which QloApps version you are currently using.

If your website is public, kindly share the public domain URL of your hotel website so we can check further.

Regarding the issue you mentioned above, it does not appear to be related to QloApps. QloApps does not use the libraries shown in your error. It seems that the issue may be caused by an external code.

[Rajul Garg]

@Aradhana-Kumari the issue above in the chat is while I am trying to upload images to this chat. its not from QloApps.

Seems like i am using the develop branch from GIT. Its not public website.

[Rajul Garg]

@Aradhana-Kumari Ii have updated the version to v1.7.0, I am still getting the same error. Gateway TimeOut.
I tried the debug mode as well, but I did not see any difference. where should I check more details on the error?

[Rajul Garg]

@Aradhana-Kumari from the backend apache error log:

[Sun Nov 09 10:02:57.541449 2025] [proxy_fcgi:error] [pid 212192:tid 212237] (70007)The timeout specified has expired: [client <MaskedIP>:53107] AH01075: Error dispatching request to : (polling)
[Sun Nov 09 10:03:07.531438 2025] [proxy_fcgi:error] [pid 212192:tid 212238] (70007)The timeout specified has expired: [client <MaskedIP>:53113] AH01075: Error dispatching request to : (polling), referer: http://<MaskedIP>/admin0356nfisd/index.php?controller=AdminOrders&id_order=3&vieworder&token=<maskedtoken>

[Rajul Garg]

@Aradhana-Kumari also I am not getting any email with the default php mailer. I see the notification as email is been sent but I have never received the email