Email received is not clean

nksmeena

The emails received look like this:

Please help.

Aman deep sharma

You can try changing the email format from plain text to HTML format or vice-versa within QloApps.

If the issue still persists, it’s possible that your email platform has restrictions on the email formats. Please check the settings on your emailing platform to ensure there are no restrictions applied.

Let us know if the problem continues!

nksmeena

@Aman-deep-sharma Thanks for the response. But I'm continuing to get the same result with both Text and HTML emails. Could not find any issues with my email provider as well.

Is there anything else that could be causing the email to be generated this way?

Aman deep sharma

Hi @nksmeena ,

Please create a ticket at https://support.uvdesk.com/en/customer/create-ticket/ so our team can assist you accordingly.

clicker

Experiencing the same issue. I'm using version 1.6.1.0. The email contains many unnecessary characters and deprecated HTML elements like <font>.

Is it possible to send specific mails as plain text? For e.g., admin emails.

sumit201

@clicker

We have not encountered this issue with emails in QloApps. To investigate further, we need to check it on your server.

Please create a support ticket at Create a Ticket so our team can assist you accordingly.

Regarding sending specific emails as plain text:

No, you cannot configure the format (Text or HTML) for specific emails.

clicker

@sumit201 said in Email received is not clean:

We have not encountered this issue with emails in QloApps.

You've to view the HTML version of the mail to see it.

sumit201

@clicker

We have also checked that emails are being sent correctly in the HTML version as well. We are unable to reproduce the issue on our end.

We request you to create a support ticket at Create a Ticket so we can investigate the issue in your installed QloApps

clicker

@sumit201 said in Email received is not clean:

We have also checked that emails are being sent correctly in the HTML version as well. We are unable to reproduce the issue on our end.

Can you please share a screenshot of the HTML version of the mail on your side?

The deprecated HTML element <font> is used in multiple files within the mails folder on your source code.

For e.g., check this: https://github.com/Qloapps/QloApps/blob/b13ef0a1854fb7f0e9a597b877ee44483b2bf555/mails/en/account.html#L71-L74