Email received is not clean

nksmeena

The emails received look like this:

Please help.

Aman deep sharma

You can try changing the email format from plain text to HTML format or vice-versa within QloApps.

If the issue still persists, it’s possible that your email platform has restrictions on the email formats. Please check the settings on your emailing platform to ensure there are no restrictions applied.

Let us know if the problem continues!

nksmeena

@Aman-deep-sharma Thanks for the response. But I'm continuing to get the same result with both Text and HTML emails. Could not find any issues with my email provider as well.

Is there anything else that could be causing the email to be generated this way?

Aman deep sharma

Hi @nksmeena ,

Please create a ticket at https://support.uvdesk.com/en/customer/create-ticket/ so our team can assist you accordingly.