No notification if customer request a refund / cancellation

IBS

When a customer requests for a refund or cancellation the only notification that was send is to the customer.
Admin, employee neither hotelier don't receive any notification. Also in the backend no notification is shown

shreesh

Hello @IBS

Yes currently email is send to customer only, but you can view current refunds request from Hotel Reservation System -> manage order refund requests (https://prnt.sc/u2rxcj)

Also we can customize an option to send an email to Admin or employee when refund is requested for you
Please raise a ticket to discuss more: https://webkul.uvdesk.com/en/customer/create-ticket/.

IBS

@shreesh said in No notification if customer request a refund / cancellation:

Yes currently email is send to customer only,
Also we can customize an option to send an email to Admin or employee when refund is requested for you

Thanks for reply! I believe that this is an essential feature and don't has to be "customised"...
But thanks for your offer!

Kind regards

shreesh

Ok

We are improving this process in the next version and will consider the option to send mail to admin or employees.